More Ways to Improve and Enhance Hotel Operations
ComX-Q-MetriX
As a hotelier, you need to be confident that calls are being answered quickly, efficiently, and professionally. ComX-Q-MetriX can assist you in increasing phone activity efficiency and quality by enabling tracking, measuring, and reporting on over 200 metrics, including call volume, time on hold, and reservation booking stats. ComX-Q-MetriX also allows you to listen to live or recorded calls to assist in training or quality improvement, as well as manage your reservation center with customizable wallboards, live alarms, and call monitoring.
Are you a hotelier interested in ComX-Q-MetriX?
This scalable system offers a broad range of benefits
- Supports unlimited agents, queues, and campaigns
- Auto-attendant key press selection reports and graphs
- Computes over 200 metrics for calls, agent activity, and overall efficiency
- Full integrated WebFTC softphone
- Includes an Icon Agent Page: an innovative and minimal interface where agents can operate call center functions with only one control icon
- Scheduled reports via email
- Weekly activity breakdown in days and hours
- Customizable QA forms for live or recorded call grading
- Complete performance reports by agent and queue
- Listen to live or recorded calls
- Export reporting data in MS Excel, CVX, or XML
- Detailed real-time activity reporting with definable alarms
- Available real-time Wallboard mode
- Restricted Visitor mode for external inspection
- Add or remove agents directly from Administrator screen
- Cloud-based or on-premise options available
Angie guest room devices
Meet Angie: an in-room, voice-enabled digital assistant for next-generation hotels. Angie creates a reimagined guest experience that boosts traveler loyalty and satisfaction while increasing operational efficiencies. Through its flagship digital concierge, smart hotel functionality, and integrated systems, Angie helps hotels meet evolving guest expectations around safety and efficiency with an intelligent level of control.
The 24-hour multilingual voice assistant helps fulfill guest requests, answer common questions about the hotel and nearby attractions, book hotel amenities, order room service, and even check out. Guests can also control the lights, TV, thermostat, and curtains — all via voice. Now more than ever, hoteliers need to provide guests with a safe, seamless, and virtually contact-less experience, and Angie does just that.
