Enhanced Guest Services

Improved Housekeeping Functionality

Perhaps a guest comes to check in early. In many cases, what follows is a scramble to find out if the room is ready. With ComXchange, room status can easily be updated by housekeepers using guest room phones. A quick call records their entry and exit from rooms. The status change is immediately communicated to the PMS where it can be viewed by front desk staff.

Easy Wake-Up Call Management

Guests can easily program wake-up calls themselves right through their room phone. What’s more, guests can even choose to “snooze” when the call is received by pressing any key. For special guests, ComXchange supports VIP live wake-up calls. When questions arise, staff can use a web browser to pull up wake-up call reports anytime.

Fully Featured Conference Bridge for Business Customers

ComXchange includes a fully-featured conference bridge to support your staff or business travelers. There is no need for the added cost of an outside conferencing service. The hotel simply gives the guest a toll-free number and pin which allows callers to join.

Route Calls Effectively with Automated Attendant

Hotel departments such as sales, food & beverage, and gift shops can benefit from ComXchange’s automated attendant. Multi-level menus allow guests to easily get the information they need, while keeping the front desk available to handle other tasks. Time-based routing allows calls to be directed to a live person after-hours. This means better service, with reduced staff.

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Servicing the Lodging Industry