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Recently the FCC (Federal Communications Commission) has announced changes to how E-911 must function. In today’s post, we’ll cover the details of these two laws/acts so you can comply, but also keep people safe.

Kari's Law

Named for Kari Hunt Dunn, the law was championed by her family after she was killed and her 9 year old daughter was unable to reach emergency services because she didn’t know she had to dial “9” to reach an outside line before calling 911 at the hotel where they were staying. On February 16, 2020, new regulations regarding 9-1-1 took effect nationally. Kari's law has two requirements for Multi Line Telephone Systems (MLTS):

No Prefix: Kari's law requires that no prefix should be needed to dial 9-1-1. A phone system must be configured to allow 9-1-1 to directly be dialed without first needing a prefix to get to an outside line.

Notification: Once 9-1-1 is dialed from a MLTS, the MLTS must provide notification that a 9-1-1 call has been made. Notifications can be a phone call, email, SMS text or conspicuous on-screen message.

Ray Baum's Act

Named after Ray Baum to honor him and his notable contributions to the telecommunications industry, the name is also an acronym that stands for Repack Airwaves Yielding Better Access for Users of Modern Services.

Baum's act requires additioanal dispatchable location information to be sent to the Public Safety Answering Point (PSAP) when calling 911. According to the FCC, “dispatchable location information refers to the street address of the calling party, as well as information such as room number, floor number, or similar information necessary to adequately identify the location of the calling party.” This allows emergency responders know exactly where to go once they arrive to a large facility like a hotel

What does this mean for your Hotel?

Hotel's using a VoIP system like ComXchange should configure dispatchable location information for all phone extensions. Additionally, you will need to ensure your phone service provider supports sending location information to the 911 center.

Contact 360 Networks or your ComXchange reseller to schedule a review of your communication system to ensure you are in accordance with the new laws.